Last updated: 2026
If you are unhappy with the service, an invoice or a refund, tell us directly. We take every complaint seriously.
How to make a complaint
- Email: info@provia.ae — include your company name, the email on your account, what went wrong, and the invoice number if relevant.
- Helpline / WhatsApp: 058 934 3503 (Sunday to Thursday, 09:00 to 18:00 GST).
- UAE office: PRO-VIA Portal Sole Establishment, Office 29, Third Floor, Rasis Building, Al Barsha 1, Dubai, United Arab Emirates.
- Registered office (Pakistan): SJP Legnocrats (SMC-Private) Limited, SF 10, Second Floor, Midcity Mall, Rehmanabad, Murree Road, Rawalpindi, Pakistan.
How long it takes
- Acknowledgement and first reply: within 2 working days.
- Resolution or final answer: within 7 working days. If a case is complex we tell you why and give you a date.
- Refund-related complaints are also covered by our Refund, Cancellation & Shipping Policy.
If you are not satisfied
Reply to our answer with "Escalation" in the subject and your complaint goes to our management. Your statutory rights, including going to the courts named in our Terms, are not affected.